Cancellation & Refund Policy

Until suppliers have confirmed and payment has been captured, your payment is only held, not charged (see the Booking Terms). If you cancel before capture, we release the hold and nothing is charged. Depending on your bank, a released hold can take a few business days to disappear from your statement.

Once an activity is confirmed and captured, cancellation terms depend on the individual supplier and how close to the activity date you cancel. Each activity’s cancellation window is shown before you add it and on your confirmation. As a general framework:

• Outside the cancellation window (well before the date): typically a full or substantial refund.
• Inside the cancellation window (close to the date): a partial refund or no refund, because the supplier has reserved guides, equipment or capacity for you.
• No-show or arriving unfit to take part safely: generally non-refundable.

Winter mountain activities depend on conditions. A supplier or guide may cancel or materially change an activity for safety — too little or too much snow, high wind, avalanche risk, storms, or lift closures. This is a normal part of mountain travel.

• If a supplier cancels an activity for weather or safety, you are entitled to a full refund of that activity, or we’ll help you rebook an alternative date or activity where possible.
• If an activity goes ahead but you choose not to take part because you dislike the conditions, standard cancellation terms apply.
• We are not able to refund travel, accommodation or other costs you arranged separately — please carry appropriate insurance.

Occasionally a supplier cannot deliver a confirmed activity (for example, an operational problem). If that happens, we will offer you a comparable alternative where we can, or a full refund of the affected activity. The rest of your confirmed itinerary is unaffected.

• Refunds are issued to the original payment method.
• We process approved refunds promptly; your bank then typically takes a few business days to post them.
• Refunds are made in the original booking currency. Any difference caused by exchange-rate movement between charge and refund is set by your card issuer, not by us.

Cancel from your booking page, or email support@skijapow.example with your booking reference and the activity you want to cancel. Cancellation takes effect when we receive your request, so the sooner you tell us, the better your outcome under the window above.

Nothing in this policy limits any non-excludable rights you have as a consumer under the law that applies to you. Where those rights give you a better outcome, they prevail.