Booking Terms

Effective 7 July 2026 · Version 0.1 (draft)

SkiJapow works on a request-then-confirm basis. We hold your payment, ask suppliers to confirm, and only charge you for what they accept.

Prototype notice. SkiJapow is currently a product prototype using mock data with no real payments. This document is a working draft provided for review — it has not yet been reviewed by qualified legal counsel and is not a binding agreement. Company details and contact addresses below are placeholders.

1. How a booking works

When you build an itinerary and check out, you are sending a booking request. Availability is confirmed by each supplier after you check out — not in real time while you browse. Here is the full flow:

Authorise. At checkout we place a hold (authorisation) on your payment method for the full itinerary total. This is not a charge — no money moves yet.
Request. We send each activity to its supplier with your dates and party details and ask them to accept or reject.
Confirm. As suppliers respond, we capture payment only for the activities that are accepted.
Release. Any activity a supplier rejects, or that expires unanswered, is voided from the hold and never charged.

You will receive a “booking received” email immediately after checkout, then a confirmation once suppliers have responded. A booking is only confirmed when you receive that confirmation — an authorisation hold alone is not a confirmed trip.

2. Booking statuses

Your booking moves through these states. You can always see the current status on your booking page.

Pending payment	Checkout started; we are authorising your payment method.
Authorised	Your card is held and supplier requests are out. Nothing has been charged yet.
Confirmed	Every activity was accepted; payment captured in full.
Partially confirmed	Some activities were accepted and some were not. We charge only for the accepted ones and release the rest.
Cancelled	All activities were rejected or expired, or you cancelled before capture. Nothing is charged.
Refunded	A charge was captured and later refunded under the Cancellation & Refund Policy.

3. Partial confirmation

Suppliers respond independently, so it is possible for part of your trip to be confirmed and part not. When that happens:

We capture payment only for the confirmed activities and release the hold on the rest — you are never charged for something that wasn’t confirmed.
We email you a clear breakdown of what is confirmed and what dropped out.
You are welcome to add a replacement activity as a new booking. We’ll make that easy from the email.

4. Confirmation timing and holds

We ask suppliers to respond within a short window — typically 48 to 72 hours — so you are not left waiting. Payment authorisations placed by our processor also expire (usually within about seven days), which is why we keep the request window short and capture promptly once suppliers confirm.

Book with enough lead time. Some activities have a minimum notice period (shown before you add them), and last-minute requests may not leave suppliers time to confirm.

5. Pricing, currency and taxes

Prices are shown per person or per group as indicated for each activity, and your running total updates as you build. We calculate and re-confirm the total on our own servers at checkout — the amount you authorise is that server-confirmed total.

You can preview prices in different currencies on the site for convenience; the actual charge is taken in the booking currency shown at checkout.
Your bank or card issuer may apply its own currency-conversion or foreign-transaction fees, which are outside our control.
Applicable taxes are included in the displayed price unless stated otherwise.
You pay the same price you would pay booking the activity directly — suppliers pay us a commission, so there is no SkiJapow markup or booking fee on top.

6. Payment processing

Payments are handled by a third-party payment processor. SkiJapow does not store your full card number. By checking out you also agree to the processor’s terms as they apply to handling your payment. We collect payment as merchant of record and pass each supplier their share for the activities they deliver.

7. Changing or cancelling

To change or cancel after booking, or to understand what is refundable and how weather cancellations work, see the Cancellation & Refund Policy.

Booking Terms

#1. How a booking works

#2. Booking statuses

#3. Partial confirmation

#4. Confirmation timing and holds

#5. Pricing, currency and taxes

#6. Payment processing

#7. Changing or cancelling

#8. Questions about a booking